vpresize VICTORY Principles: Leadership Lessons from D-Day by Colonel Leonard Kloeber, Jr.

LEARN FROM HISTORY

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Learn from History: Innovation Leads to Success

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War is one of the most tragic of all human endeavors when measured in loss of life and property, suffering of all the participants, and the cost of rebuilding after the final shot has been fired. In spite of the horrific consequences of war, it illustrates that even under the harshest of circumstances, innovation and learning are critical to survival and also essential ingredients to success. Students of history will understand that successful military operations have been the result of “learning on the fly.” Successful armies learn how to defeat the enemy by adapting to their tactics, by innovating new tactical solutions of their own, and by finding new ways to use the resources available. These same concepts of learning apply to success in business by adapting your competitor’s tactics and leveraging your own resources in the marketplace. While the analogy of war and business is not perfect, it does offer some valuable insights. Let’s look at the Normandy campaign in World War II as an example.

After the Allied armies had established a beachhead on the Normandy coast of France following the D-Day invasion on June 6th 1944, the fighting became protracted and intense in the Norman hedgerows. Many of the objectives that were expected to be achieved in the first few days were not actually realized until a month or more into the campaign as the fighting bogged down in the “Bocage” country. This was where farmers had raised their cattle and grown crops since before Norman the Conqueror had left the same area to sail across the English Channel almost 1000 years before. Over the centuries they had built natural fences from mounds of dirt where they planted shrubs and trees to form barriers of dense vegetation to separate their fields. These are known as hedgerows. Usually the hedgerows surrounded a field and only had a small opening from which you could enter the enclosed area. Hedgerows provided the Germans with natural defensive positions from which to defend against the advancing Allied armies. By strategically emplacing machine guns that targeted the entrances to these fields and also using pre-arranged artillery and mortar fire, they could easily slow down an Allied advance and inflict many casualties. Even tanks were vulnerable to attack when they penetrated the hedgerows through the natural openings and were hit by anti-tank weapons and artillery.

Modified Sherman Tank

Modified Sherman Tank

Then one day, Sergeant Curtis G. Culin of the American 102nd Cavalry, 2nd Armored Division decided that if he could weld some steel prongs on his tank, then he could literally plow through a hedgerow at an unexpected place quickly and avoid the pre-sited German fire. It worked! General Omar Bradley, then in command of the American army, ordered this adaptation be made to tanks in other units too. Ironically they were able to use the same steel girders that the Germans had used for beach obstacles as a source for the metal needed to modify the tanks. Thereafter, the Allied armies were able to more easily attack into the hedgerows with fewer casualties. This innovation and learning under fire saved American lives and contributed to the eventual defeat of the German army in Normandy. It is but one good example of how “learning on the fly” can lead to success, even where the concept is quiet simple and maybe even obvious once it is implemented.

This same concept of learning and innovation can also be applied to business. One of the industries that has thrived on innovation and learning to improve products and services is the fast food industry. Competitors in this industry constantly look for ways to do things easier, faster, and more reliably. You can find examples at McDonalds where they have used innovations over the years to cook their French Fries and hamburgers uniformly or make milk shakes quickly, or at Taco Bell where they have perfected the art of making a taco or enchilada. They have done this by designing kitchen equipment that is almost foolproof and produces similar results each time, even where their workers may have limited experience. Often these innovations come from their franchisees who have learned lessons the hard way and not from the corporate headquarters. So it is important for leaders to be alert and listening to those on the front lines, just as General Bradley listened to Sergeant Culin sixty five years ago.

Make learning and innovation a part of your organization. Experiment. Take small risks. Try new approaches. Small successes and innovations when taken together can have a huge impact on the bottom line and your overall results. If you are a leader, encourage this kind of behavior and make it a part of the organizational culture. Be careful not to stifle this activity by punishing failure. Often the experiments may not work, but when they do, the can have a big payoff. If you punish people who try and fail, word will get around quickly. Others will choose to play it safe and not look for ways to improve. So if you want to encourage innovation you need to positively encourage your people even when they fall short. Obviously, you should also celebrate success when someone tries and succeeds. Public recognition will also get the message across that you want to look for ways to improve. So start by looking for the small wins, and then build from there. Make innovation and learning a part of your success.

Written by editor

July 30th, 2009 at 4:22 pm

Maximize Performance Using After-Action-Reviews

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In these tough economic times, maximum performance is not only necessary for a company’s growth, but in many cases it is a critical component of a survival strategy. Optimum performance is required both at an individual and organizational level. If you can improve performance and efficiency in your operations, you will beat your competition and win over loyal customers for the future. Similar to the Japanese strategy for constant improvement, Kaizan, you can borrow a technique that is extensively used by the military to improve the performance of their units in training and combat. This simple, but effective technique is known as an After Action Review, or more simply, an AAR.

Over the years, military organizations have effectively used AAR’s as a team learning technique to improve their performance in both training and combat operations. This simple concept can be adapted easily to commercial or non-profit enterprises with similar positive impact. An AAR in its basic format is an organized review of an operation just completed. It is a “discovery learning” exercise that seeks to understand how similar operations can be improved for the future. In order to conduct an effective AAR, the stage should be set by the leader to establish a non-threatening environment where all participants are free to share their perspective without fear of reprisals. In the military, this means that rank takes a back seat to seeking the truth about what went right, what went wrong, and what can be improved. In this way, a robust and honest discussion will focus on what can be improved for the future. Here are some logical steps to conduct an AAR for your team:

1. Set the stage and ground rules: It is incumbent upon the leader of the organization to set the stage. This means that he or she should start by explaining the purpose and outcomes for the AAR session. The purpose of the AAR is to have an honest and robust discussion of a completed operation or project so that the team can discover “lessons learned” for the future. The primary outcomes are in the form of operational changes that lead to improved performance. At the session, everyone should feel free to speak their minds about what they observed or experienced during the operation. Additionally the leader should encourage participation by everyone on the team, even those who are normally reserved. Many times, these people will offer some of the best insights. The leader should also establish ground rules for respectful, but honest discussion. This will require courage on the part of the leader, especially when the leader’s own actions may be critiqued as part of the discussion. However, good leaders will welcome honest feedback on how they can personally improve their performance in support of the team, and if handled correctly, will enhance the leader’s trust with the rest of the team. Similarly, others should embrace feedback for their own actions as part of overall team improvement, and this will happen if the leaders set the right tone. The trick is to focus on effectiveness of behaviors and actions, but not on individual personalities.

2. Discuss the concept of the operation first: Begin the AAR by establishing the concept of the operation: What was the mission? What were the intended outcomes? What was the leader’s guidance to the team? What were the team members’ understanding of their roles? What were the standards if any for performance? What was the plan? How was it communicated? Note that the key to a successful AAR is to have a planned list of questions that will guide the conversation and enhance the group’s detailed understanding of the operation. The challenge for the discussion leader in this part of the discussion is to keep the focus on what was planned rather than jump into what actually happened which will come next.

3. Discuss what actually happened: Go through each step of the operation and focus on what actually happened. Typically this is done chronologically, starting with the first steps and progressively discussing each subsequent step until the operation was concluded; however, sometimes it may make sense to conduct a functional discussion of the operation meaning that things may be discussed by function rather than chronologically. This could mean that the actions of a support group or the leader’s actions are addressed as a separate discussion if this will help to focus on these specialty areas. However, in leading the discussion using this format, be sure to not loose perspective on how all the aspects of an operation fit together as a whole system.

4. Discuss what went well: This part of the discussion will focus on those things that went “right” and should be sustained in future operations. It is very important to focus on those actions that positively contributed to success, since you will want to deliberately make sure that these actions are continued in the future. This will include those things that were planned and executed well, and also those things that were unplanned, but nevertheless contributed to a positive result. Discussing the things that went right first will not only provide support for the team through positive recognition, but will offset the subsequent discussion of those things that didn’t work. This will result in a more balanced discussion overall.

5. Discuss those things that didn’t go well: This is where some of the best lessons are learned for the future, but it requires people to be bold enough to honestly report what did not go well. There may be things that were not planned for ahead of time, inadequate resources, poor instructions, lack of training, inappropriate leadership actions, or failure of individual team members to do their specific jobs. Sometimes these discussions will be difficult because people will tend to naturally defend their performance; however, if the discussion can be based on facts rather than opinions some of these personal challenges can be avoided. It will be up to the discussion leader to moderate the tone of the discussion and avoid any personal attacks which would be counterproductive to a learning environment.

6. Discover “lessons learned” for the future: Conclude the discussion with a discovery learning session about what was learned and how things can be improved for the future. Often this will be the most engaging part of the AAR. There may be a wide range of issues, but more often than not, there will be just a few critical issues that will have the most impact on the outcomes for the team. Try to avoid an extremely detailed discussion of those issues that will have a minimal impact, and focus instead on the most critical issues. Most teams will likely only be able to incorporate so much change at any one time so you will only want to address the most important issues first. The leader will want to make sure that the operational changes made in the future will be those which have the biggest pay-off for the team.

The format of your AAR can be adapted from these basic steps, but the general thrust of the AAR is to discover the “lessons learned.” Thus, if it makes sense for your team to capture these lessons as you go through the discussion, then the last step can simply be used to summarize the lessons that you have captured in the earlier steps. Regardless of your sequence, you should end the session with a commitment to make some common sense changes for improvement. Failure to make any changes will simply be frustrating for all participants and will make future AAR sessions more difficult. Your team will expect to see some positive results from the AAR, so this is your opportunity to drive positive change for your organization. If your team gets into the habit of regularly holding AAR sessions, they will become easier, quicker, and more effective. The best way to get started is to just hold an AAR at the conclusion of your next project or operation, even if the AAR isn’t done perfectly. The sooner your team has a chance to discover how they can improve, then the sooner you can actually see positive results. Use this article as your checklist for your AAR and get started now!

Note this post has been submitted for publication at ezinearticles.com

Written by editor

July 11th, 2009 at 12:03 pm